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CPD accredited online consumer rights training course
Our detailed and thorough consumer law training course is delivered by award winning consumer law lawyer Dean Dunham, who is widely regarded as the leader in the field.

The course consists of ten modules, each comprising a video, PowerPoint, case study and multiple choice test. Upon successful completion of the course the delegate is issued with a certificate.

CPD accredited online consumer rights training course

Module 1: An overview of consumer laws

Module 2: Purchase of goods: basic consumer rights

Module 3:Short-term right to reject

Module 4: Returning goods after day 31

Module 5: Goods purchased online

Module 6: Delivery of goods

Module 7: Purchase of services

Module 8: Consequential losses

Module 9: Website issues

Module 10: Complaint handling techniques

Dean Dunham is an Arbitrator, Barrister and Solicitor-Advocate who has been a lawyer for more than 22 years. He is widely recognised as the leader in the field, being named Consumer Law Lawyer of the Year 2018, 2019, 2020 and 2021.

Dean was also the Chief Ombudsman/Adjudicator at RetailADR and Consumer Arbitration, the most popular ADR schemes in the retail sector.

You will receive a CPD accredited online consumer rights training course CLTP certificate when the course is passed.

CPD accredited online consumer rights training course

Includes:
4 case study downloads
10 Presentations
10 Videos
8 acts of law PDFs
Course certificate

CPD accredited online consumer rights training course

11 videos

Course Introduction
Module 1: An overview of consumer laws

Module 2: Purchase of goods: basic consumer rights

Module 3:Short-term right to reject

Module 4: Returning goods after day 31

Module 5: Goods purchased online

Module 6: Delivery of goods

Module 7: Purchase of services

Module 8: Consequential losses

Module 9: Website issues

Module 10: Complaint handling techniques

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